Q&A

My Order

How is my order confirmed?
You will automatically receive an order confirmation email at the email address you provided as soon as you have validated your order.

What packaging options are available?

Most of our teas and infusions are loose-leaf. We only offer individual bags for the DOM GRECHKA infusion. There are two types of containers, available depending on the product reference and our available inventory: boxes or refills for infusions, and refills only for teas. The weights per container vary depending on the highly variable volume of our recipes (component sizes). Refills are heat-sealed. The boxes are equipped with a tamper-evident seal.

Can I choose a different delivery address?

You can have your order delivered to the address of your choice. For each order, specify the delivery address if it is different from the address associated with your customer account (billing address).

I'm experiencing a technical problem and I can't place an order.
We invite you to contact us by calling us at +33 6 16 29 43 93 or by writing to us at service-client@teatribesandco.com, to explain the problem you are experiencing as precisely as possible.

My Payment

Is my payment secure?
To guarantee complete transaction confidentiality, online payment by credit card on the TEA TRIBES & Co. website is secured by the SSL protocol, which automatically checks the validity of access rights during payment and encrypts all exchanges to ensure confidentiality. Thanks to SSL encryption, your bank details are never transmitted unencrypted over the network.

Are there any other ways to order by mail other than online payment?
You can receive advice and place your order by phone at +33 6 16 29 43 93, Monday to Saturday: 11:00 a.m. to 8:00 p.m.

Track my order / delivery

What are the delivery methods, times, and costs?
For orders to be delivered in mainland France, there are several delivery methods: home delivery with or without signature, allowing you to receive your order within 2 to 5 days, and express delivery via Chronopost, guaranteeing delivery within 2 days before 1:00 p.m. (including Saturday). Our warehouse will process your order the day after your purchase if received before 12:00 p.m., Monday to Friday.
For deliveries outside mainland France, shipping costs are automatically calculated at the end of your order based on the weight of your order, and delivery times vary depending on the destination country (4 to 12 days).

Track my order
You will automatically receive an order confirmation email to the email address you provided as soon as you have validated your order.
You will automatically receive a shipping confirmation message when your order is shipped. This message will provide you with the parcel number (Colissimo or Chronopost) and provide a link to the website to track your delivery. If you have chosen delivery to a collection point, you will receive an SMS and an email informing you of the availability of your order.

What happens if I am not in at the time of delivery? In mainland France, if you are absent at the time of delivery, a delivery notice will be left informing you that you can collect your package from your post office (depending on the area, a second delivery attempt may be scheduled). You have 15 days to collect your package before it is returned to the sender. For delivery to a retail collection point, you have 10 business days to collect it.

I haven't received my order yet
For mainland France, the delivery time for standard delivery orders is 4 to 6 business days. The normal delivery time for express delivery orders is 2 business days. Your package may be in the process of being delivered or waiting for you at the post office. You can find out if this is the case by consulting the postal service's parcel tracking website using the Colissimo or Chronopost tracking number sent to you by email.

Delivery not in accordance with my order, complaint
Contact us. Thank you in advance for providing us with your order number so we can respond to you as quickly as possible.

My customer account

Create an account
To order and access our services, you can create a customer account. TEA TRIBES & Co. is committed to securing your information and keeping it strictly confidential.

Modify an account (contact details, email, etc.)
You can modify your information at any time by accessing your account.

Lost password
If you have lost your password, there's no need to create a new account; you can reset your password immediately and securely.

Contact customer service about my account
For any questions, please do not hesitate to contact our customer service by email or phone (contact details at the bottom of this page).

How can I receive the newsletter?
To travel with our Tea Tribers to meet local communities and their traditions, to be kept informed of tea and infusion news, our new products, our favorites, and our special offers, we invite you to subscribe to our newsletter by entering your email address in the field provided at the bottom of this page.

Security and confidentiality
TEA TRIBES & Co. strictly applies Law 78-17 of January 6, 1978, relating to "information technology, data files, and civil liberties," as well as the resulting ethical principles regarding the personal information you may provide to us when placing an order on our website. This personal information is protected, declared to the CNIL (French Data Protection Authority), and is exclusively reserved for the use of our production staff. You have the right to access, modify, rectify, and delete your personal data.
You can exercise this right by writing to: Tribes & Co. – 66, avenue des Champs-Élysées – Office 41 – 75008 Paris

You can also send us an email: service-client@teatribesandco.com