Refund policy

Right of withdrawal

Pursuant to the provisions of Articles L.221-18 et seq. of the French Consumer Code, following an online order, the Customer has a period of 14 days, from the date of receipt by the Customer or a third party designated by the Customer of the products forming the subject of the order, to exercise his right of withdrawal. If this period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

The right of withdrawal does not apply to the following products:

  • Products made to the consumer's specifications or clearly personalized;
  • Products likely to expire or deteriorate rapidly;
  • Products unsealed by you after delivery and which cannot be returned for reasons of hygiene or health protection; and
  • Products which, after delivery and due to their nature, are inseparably mixed with other items.

To exercise your right of withdrawal, please notify your decision to withdraw by means of an unambiguous statement:

  • (a ) By post to TRIBES & Co - 66 av. des Champs Elysées - Bureau 41 - 75008 Paris;
  • (b) By email toservice-client@teatribesandco.comor
  • (c) By returning the retraction form below, using the following steps:

(i ) Print the form :Request for retractionor the form below

  • For the attention of TRIBES & Co. 66 av. des Champs Elysées - Bureau 41 - 75008 Paris;

service-client@teatribesandco.com

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/provision of the services (*) below:

Ordered on (*)/received on (*) :

Name of consumer(s) :

Address of consumer(s) :

Signature of consumer(s) (only in case of notification of this form on paper) :

Date :

(*) Delete as appropriate.

(ii ) Complete the form and sign

(iii ) Stamp and return the form to the following address or by e-mail: service-client@teatribesandco.com

TRIBES & Co.

Vente par Correspondance

66 av. des Champs Elysées - Bureau 41 - 75008 Paris

(iv ) Upon receipt of your request, customer service will contact you to organize the return of the Products. You are responsible for the cost of returning the Product(s).

(v) Following contact with customer service, return the package containing the Product(s) to the following address:


TEA TRIBES & Co.

c/o CLIC LOGISTIC

ZA La Venerie - 37460 Genillé


(d ) Once you have communicated your wish to withdraw, the Products must be returned to the above address and may not be returned to a store, without undue delay and in any event within a maximum period of fourteen (14) days after you have communicated your decision to withdraw. The Customer must bear the cost of returning the Products.

  • (e ) Reimbursement will be made via the means of payment used at the time of purchase and will take place as soon as possible after receipt of the returned Product(s) and at the latest within 14 days from the day TRIBES & Co. is informed of your decision to withdraw from this contract. Purchases made by e-gift card are not refundable by cash, check or credit card, but the e-gift card may be re-credited.
  • (f ) Refunds will only be made if the Product is returned in perfect condition, in its original form, i.e. unused, undamaged and without its merchantability having been compromised. TRIBES & Co. will not accept the return of Products that have been opened, unwrapped, damaged or used.
  • (g ) The time within which the refund of this amount will be reflected on your credit/debit card may vary according to the practices of your bank, and TRIBES & Co. cannot be held responsible in this respect. TRIBES & Co. will make the refund using the same means of payment that you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you.
  • (h ) Only the customer who has placed the order may exercise this right of withdrawal. In the event of delivery to a different person, this right cannot be exercised by the recipient of the order.